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New way of tracing tobacco products

ID ISSUER is the proven solution for the services based on the EU legislation. TPD regulates the manufacture, packaging and sale of tobacco products. According to the new TPD, manufacturers, importers and retailers must have introduced the new traceability system for tobacco products by 20 May 2019.


To tackle illicit trade, the EU Tobacco Products Directive (2014/40/EU) provides for the establishment of an EU-wide track and trace system for the legal supply chain of tobacco products (article 15), as well as a system of security features to help detect illicit products (article 16).

Why did
that happen

Illicit tobacco trade is responsible for millions of euros in tax revenue losses by EU countries every year. Measuring the extent of this illicit tobacco trade is extremely challenging, but the amount of duty that EU tax administrations lose to illicit trade has been estimated at about €11.1 billion a year[1]. Illicit tobacco trade has also been identified as a primary source of revenue for organized crime.

Who needs to comply

Everybody involved within supply chain from the importer / manufacturer to the last economic operator before the first retail outlet

When do you
need to be ready

Both the traceability system and the security features should be in place by 20 May 2019 for cigarettes and roll-your-own tobacco and by 20 May 2024, for all other tobacco products (such as cigars, cigarillos and smokeless tobacco products).

Find your question

  • Is the full functionality of ID Issuer software available also through the WEB interface?

    All of the functionalities of ID Issuer software solution as requested by Contracting Authority is available also through WEB interface.

  • Will the data in your system be sufficiently secure against leaks (professional secrets and GDPR)?

    Our solution is compliant with GDPR in all areas: process setup, software capabilities and infrastructure.
    The software solution itself provides native support for all mandatory GDPR features (including not only pseudonymization, right of access, right to erasure, and records of processing activities). Required GDPR functionalities are implemented. Access to and processing of personal data will be available only to authenticated and authorized users.

  • What level of support do you provide?

    Support is provided according to requirements set by Contracting Authority, available to you Monday to Friday, by phone +421 800 222 921, by e-mail or via the Chat interface on this portal.

  • Do you have an environment for integration tests with the systems of economic operators?

    Testing environment is in place and you can start integrating with IDIssuer system right away. For details please see the integration manual.

  • Do you have experience with similar systems?

    All Soft Corp has been active in business consulting and software development for over 20 years. We provide our clients with the most effective and innovative solutions in many areas. In recent years, we have focused on developing products and solutions for public administrative bodies, namely tax and customs offices, that are fighting tax fraud and tax evasion. All Soft Corp products are integrated software solutions that effectively fight tax fraud. They are intended for government entities, business entities and citizens. In addition to effectively eliminating illegal activities, these products bring other benefits in the form of time and financial savings, increased effectiveness of business processes and increased security of financial transactions. Software (SW) tools developed with the aim of  governments eliminate tax evasion include the Tax Stamp Management and Control System, Process and Operation Management of Tax and Customs Inspections, the Alladin Stamp Register Management System and the VAT Check Report.

  • How are invoices issued?

    Invoicing will be set on monthly basis. All orders will be included in one collective invoice that will be sent electronically in PDF form.

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Interface 2 interface

Integration manual

Integration manual is a document which describes data interfaces (APIs) and everything related to their implementation and usage. It is intended for those economic operators who want to communicate with Id Issuer system also through data interfaces, not only through Graphical User Interface (GUI). This is called system to system communication. You will find there detailed description of provided and requested APIs, how to implement them, how to authenticate and how use them.

Integration manual
ID Issuer

User manual

User manual is a document, which describes the ID Issuer system from the user point of view, especially its Graphical User Interface (GUI). Please read this document if you are a manufacturer, importer, wholesaler or first retail outlet selling tobacco products according to Commission Implementing Regulation (EU) 2018/574 obliged to use ID Issuer system and want to get familiarized with it and use it properly.

User manual for economic operators

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General support for IDissuer:

ID issuer Invoicing issues:

Queries regarding contracts:

Press queries:

Feel free to reach us Monday to Friday from 8:00 to 16:00 (Irish Standard Time GMT+1)

+421 800 222 921

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Made by All Soft Corp

Not only are we incredibly driven to solve all types of tax collection issues, but we will do it in the smartest way, with the latest technology and a team of extraordinary professionals.